Frequently Asked Questions

How can we help you?

How does the "Sign me in automatically" work?

The "Sign me in automatically" is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the "Current Password" field, type your current password in this field and your new password on the fields "Password" and "Retype Password", then hit the submit button.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

Why can't I see my location pin on the map?

You may need to check your address in Google Maps to make sure your address is how Google reads your address. Also after adding your address wait until the google map and your location displays under your address before you save and exit.

Map pin not showing my correct address location?

To show your correct location, login to your account go to "Edit Information" go down to the bottom of your address and you should see the google map with the pin marking your address location. Click and hold your mouse over the pin, drag the pin to your correct address location, click save and problem will be fixed.

Selecting multiple Categories

The first category you select will be the pin design that will show on the front page map.

What does "offsite & offline SEO" mean?

Offsite means that you have SEO content (directory listing) listed on another site pointing back to your main site. This helps to increase your exposure and reputation online. Offline means that you don't have any online websites for you to be found, so if you have a directory9 listing, this listing is your SEO site and helps drive traffic to your business.

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